Shipping policy

Shipping Policy

Last updated: November 12, 2026

Where we ship

JUGE ships worldwide. All orders are dispatched from our facility in Anhui Province, China.

Processing time

Orders are prepared and shipped within 7 days after payment is confirmed. Custom-made items and large bulk orders may need a longer production time; if so, we will confirm the schedule with you in writing before you pay.

Shipping methods and delivery time

Depending on the size and weight of your order and the destination, goods are shipped by express courier, air freight or sea freight. Transit time depends on the method and destination and is not included in the processing time above. Standard checkout orders are charged a temporary flat shipping fee of USD 19, shown at checkout, and can be purchased directly. Custom and bulk orders are quoted separately, including freight and estimated transit time.

Shipping costs

If the quoted freight for a custom or bulk order differs from any amount previously shown, we will confirm it with you before you pay.

Customs duties and taxes

International orders may be subject to import duties, taxes and customs clearance fees charged by the destination country. Unless otherwise agreed in writing, these charges are paid by the buyer.

Tracking

Once your order ships, we will send you the tracking number or shipping documents by email.

Damaged or missing items

Please inspect your goods on delivery. If anything arrives damaged or is missing, contact us within 7 days of delivery at juge938@gmail.com with your order number and photos, and we will help you resolve it.